Due to the Memorial Day holiday, Colorado deliveries will arrive one day later the week of May 27th.
Frequently Asked Questions

ABOUT ONE POTATO

+ Can One Potato accommodate Nut Free and Gluten Free families?

One Potato offers nut free and/or gluten free versions of all of our recipes. We simply send alternatives to foods that contain nuts & gluten. Login to your account and click on your My Plan page. Select Nut Free and/or Gluten Free in your dietary preferences.

However, please be aware that One Potato is not a nut free or gluten free facility. We do have products in our kitchen that contain nuts and gluten, and while we take the greatest care in preparing our meals, we cannot guarantee that there is no cross contamination.

+How does One Potato work?

Just follow these 3 easy steps and you’ll be cooking simple, organic meals for your family without the stress of shopping, planning, and prepping ingredients:

  Sign Up: tell us the size of your family (# of adults and # of children), how often you'd like to cook (2-3 nights per week), and any dietary restrictions you may have (i.e. poultry, red meat, pork, fish, shellfish). We offer vegetarian, nut free and gluten free meals as well. You can choose your menu each week, and will receive an email with pictures and recipes of the delicious meals you’ll be cooking!

  Receive Your Box: this is the fun part! Each Tuesday or Wednesday, a box of incredibly fresh, organic food arrives at your home, packed in a cooled, insulated box. What’s more, it’s measured and semi-chopped, ready to prepare. The box includes delicious meals and simple instructions, customized to your family. And each week, we include a surprise roll of slice-and-bake cookie dough!

Going out of town? Just login to your Deliveries page and skip your delivery that week. We have no membership fee, and no minimum commitment. You can skip any week's delivery up to 6 weeks in the future, or cancel at any time.

  Start Cooking & Enjoy: you decide which of the meals you’ll be cooking that night. Refrigerate the rest (or freeze the proteins if you won’t be eating them within 4-5 days). Encourage your kids to help out, and within 30 minutes, your whole family will be eating a tasty, organic, and healthy dinner together.

+How is One Potato different from other meal kit delivery services?

One Potato is the only mealtime solution created by families for families. We understand the desire to feed your family organic, wholesome, home cooked food, but also the reality of a busy schedule. So we’ve made One Potato easy, affordable, and reliable.

Family-Friendly

One Potato is the only meal kit designed to feed the entire family:

  • Family Portions: Specify the size of your family and you will receive portions appropriate to the number of adults and kids so that there is no waste.
  • Family-friendly Pricing: We make it affordable to feed your family organic meals by offering child portion pricing.
  • Kid-friendly recipes: All recipes are from the trusted family food brand Weelicious and a James Beard award-winning chef. We all know how challenging it can be to introduce new flavors to your children, so we’re here to help.
  • Kids included: We encourage children to help in the kitchen, and we provide tips & recommendations on how to safely include them! Plus, there is cookie dough in every box!

Organic & Local

As parents, we know how important it is to know what your kids are eating. That’s why all of the protein and produce we deliver to your home is certified organic. One Potato purchases its ingredients from local farms and vendors.

Pre-chopped Ingredients

Time is of the essence when you have a hungry family waiting. With semi-chopped and prepared ingredients, along with explicit instructions, you’ll be able to whip up a delicious and healthy meal in 30 minutes or less.

Weekly Surprises

Who doesn’t love a good surprise? We know your kids do. Each week you’ll receive your own organic slice-and-bake cookie dough to end your meal with that perfect bite of dessert.

All in all, One Potato will simplify your life without breaking your bank, and will keep your family on the road to healthy living.

+How long does it take to prepare a One Potato meal?

It takes 30 minutes or less to prepare a One Potato meal. Our ingredients arrive semi-prepared. For example, most of our proteins and vegetables arrive pre-cut and sauces and marinades are ready to cook. Our goal is to make cooking as easy and enjoyable as possible, and to allow you that extra time to spend with your family.

+What is a child sized portion?

A child size portion is approximately half of an adult portion.

+What is Weelicious and how is it related to One Potato?

Weelicious is One Potato co-founder Catherine McCord’s family food brand which includes a website, cookbooks and menu planning service. For over twelve years, Catherine has been providing fast, easy and fresh recipes for every member of the family – no matter their age. The Weelicious audience has been clamoring for the opportunity to have the ingredients and recipes delivered straight to their door, and now One Potato is the answer.

+Why is the family meal important?

Studies have shown that eating dinner together as a family has a positive impact on children’s behavior and eating habits. Results have shown academic benefits such as an increased vocabulary, earlier reading, and better test scores. There are also nutritional benefits as children are more likely to eat more fruits and vegetables, and are more open to trying new foods, when eating together as a family.

One Potato understands that preparing a meal that every member of the family will enjoy is often difficult, but we also believe it’s possible. By offering recipes that have proven appeal to both kids and adults alike, One Potato saves the family chef from making multiple meals and provides a simple pathway to the rewards of family dinner.

FOOD PREFERENCES

+How do I update my dietary preferences?

To update your dietary preferences, login to your account and go to My Plan. Your selections will be highlighted in blue. You will be shown the delivery date when these changes will be implemented.

+What’s in the One Potato Cookies?

For a list of the cookie ingredients, click here.

MY ACCOUNT

+How can I change my meals?

To select your meals, login to your account, and click on Make Changes on the Deliveries page. A menu bar will appear at the bottom of the page with the full list of meals, including our Family Favorites which are available every week! Select the meals that you’d like to receive, and then click Save Changes. The new meals that were selected will be displayed at the top of the page.

+How can I change the amount of meals I'd like to cook each week?

You can choose to cook 2 or 3 times each week. Login to your account and go to My Plan. Select 2 or 3 recipes per week and this will set the default for your account.

You also have the option to select the number of meals by week. On your Deliveries page, click on Make Changes. When the Menu bar appears at the bottom of the screen, you will see “Number of deliveries requested this week” and you can select 2 or 3. Please note: this selection will not change the requested amount of meals for other weeks.

+How can I download or print recipe cards?

You can view and print our recipe cards in two places: Visit our What’s Cooking page, find the desired week, and click on any meal image to view the recipe cards. You can also login to your account, click on Deliveries, and then click on Recipe Card for any of your chosen meals. The cards are formatted to print on 2 pages.

Please note: recipe cards are not finalized online until boxes have shipped.

+How do I pause or cancel my account?

You can now pause or cancel your account online! Login to your account and click on Account Settings. On the first page, you will see Subscription Status. By clicking Pause, you can place your subscription on hold for up to 3 months, and select a future date to resume your deliveries. By clicking Cancel, you can cancel your account entirely.

Please note: If you cancel or pause your subscription before Wednesday at 9am, Pacific Time, you will not receive your box the following week. If you cancel after Wednesday at 9am, Pacific Time, you will receive your box the next week (unless previously skipped).

+How do I update my credit card information?

To update your credit card information, login to your account and go to Account Settings. Click on Payment to update your billing information.

+I'm having trouble with the new My Account interface. What can I do?

If you’re having trouble with your account, we suggest the following:

  1. Clear your cache: Click here to learn how.
  2. Update browser version: Click here for more info
  3. Make sure you have the latest OS (Operating System): with security patches installed
  4. Still having problems? Please send us the following information so we can try to reproduce the issue: A screenshot of the page, the specific URL (ex: onepotato.com/deliveries, not just onepotato.com), a description of the problem, device type (Mac, PC, iPhone, Android, etc.), device OS, browser version

SHIPPING & DELIVERY

+How can I skip my delivery if I am going out of town?

To skip a delivery, login to your account and go to the Deliveries page. Click on the arrows to find the week that you want to skip. Click the Skip button and follow the prompts to skip your shipment. All changes must be made at least 6 days prior to your delivery. If you have any questions, please email us at hello@onepotato.com.

+I want to skip more than one week. Is this possible?

Yes! You can skip any week's delivery up to 6 weeks in the future, or cancel at any time. Login to your Deliveries page, and click on the Skip button for the weeks that you don’t need our help.

+I missed the deadline to skip the box. Can I request a last minute skip?

If you contact us before Friday at 3pm, Pacific Time, we will allow you to pull your delivery and will charge a 50% last minute pull fee. As we order and prep all the ingredients based on the number of orders we receive, this covers the food cost on our end. After Friday at 3pm, we will not pull any deliveries or issue refunds. You can contact us to donate your box to a family in need, or send us an alternate shipping address for the delivery (we would need this by Sunday evening, and the address would need to be in our delivery areas.) Thank you for your understanding.

+How can I donate my box or forward to another address?

To forward your box, login to your account, and go to Deliveries. Click on the arrows to scroll through the weeks. If you’re scheduled to receive a box that week, you will see a Forward button. From there, you can donate your box to a family in need via our partnership with Baby2Baby. You can also send your box to a different address just for that week.

Please note: the alternate address would need to be in our delivery area, and any changes would need to be made by Wednesday at 9am, Pacific Time, before your scheduled delivery.

+How do I permanently change my address?

To permanently change your address, login to your account and go to Account Settings. Click on Shipping, and enter your new delivery address.

Please note: you will be given a date when this new address will go into effect. If your address change is immediate and for an order already in progress, please email us at hello@onepotato.com and we will do our best to make the change.

+What if I’m not home during delivery?

If you are not home when a delivery is made, the shipping carrier will typically leave your order at your doorstep. To ensure your order stays fresh until you get home, we pack your ingredients in an insulated box with frozen gel packs.

Depending on your area, you may be able to provide additional delivery instructions within the Shipping section of Account Settings (e.g., leaving the delivery at the back door or with a neighbor).

Please note: while carriers may be able to honor these special delivery instructions, One Potato cannot guarantee that they’ll be accommodated and isn’t liable for any lost, stolen or damaged deliveries that result from these requests.

+When will my delivery arrive?

Depending on your zip code, deliveries are scheduled to arrive on Tuesdays or Wednesdays (holiday shipping schedules may vary). You will receive a Shipping email each week with a tracking number to follow your delivery.

+Where do you deliver?

We currently deliver to the West Coast, but are expanding nationwide soon! We ship to Arizona, California, Colorado, Idaho, Nevada, Oregon, Utah and Washington (certain zip codes excluded). We also deliver to some zip codes within Montana and New Mexico. For a full list of zip codes that we deliver to, click here.

If we don’t deliver to you, visit http://onepotato.com/join to join our waiting list and receive meals on us when we launch in your city!

RECYCLING

+How do I recycle my One Potato box?

We've worked closely with our suppliers to create packaging that is 100% recyclable or made of biodegradable materials.

Here's how to dispose of your One Potato packaging in the most environmentally friendly way:

Box:

Your box (made from 100% recycled cardboard) should be flattened and then recycled with standard cardboard/paper recycling.

Bags:

All small plastic bags can be recycled with plastic recyclables. These are #4 and #2 recyclables respectively. Our dry ingredient bags are now 100% biodegradable because they are made from cornstarch! The bags we use for sauces and other perishable ingredients are food-grade, BPA-free plastic. Be sure to rinse them out before tossing them in the recycling bin!

Liner:

The liner is made from recycled plastic bottles. The outside is recyclable with your plastics, and the inside is made of biodegradable materials. Please remove the outside layer and recycle, and dispose of the inside in your regular garbage.

Ice packs:

Our ice packs are filled with a non-toxic gel. Simply defrost, rinse the biodegradable gel down the drain and recycle the bag. Or freeze and reuse them to keep on-the-go snacks or lunches cold.

Note: Please always check with your local municipality as recycling capabilities can vary.